**Customer Service/Support**
**Location**
- Pavas, Costa Rica***
Job Title:
Associate Sales Manager
**Job Description**:
Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.
We are looking for an Associate Sales Manager to join our team. Today.
We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.
The future team member that will love this job will manage a team driving revenue generation and business growth on behalf of our clients. If you have passion for sales leadership, a customer focus, the capacity for quick thinking and immediate action, and the ability to forecast sales outcomes, this could be the right fit for you! You will promote the professional development of the sales team, including coaching and performance evaluation. Reporting to a sales manager, you will also build the strategic relationship with our external facing clients. Along the way you will have access to excellent training opportunities to grow and an attractive benefit package; including, medical insurance and more. At Concentrix, you can truly Own Your Future!
** You Have**:
- 5+ years proven work experience in a sales role
- A passion for customer experience
- Experience in operations and strategy building
- Excellent Coaching history
- A record of developing and retaining great employees
- Experience maximizing revenue through best practices
- Experience in Microsoft programs
- Experience finding solutions as a manager
- Change Management skills
**You Will**:
- Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
- Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
- Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
- Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
- Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
- Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market direction
- Be a point of escalation for our clients and respond promptly to any issues
- Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
- Work with client contact on reporting and forecasting
- Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
- Work with internal functional resources and external partners to develop a coaching platform
- Coordinate team incentives and Sales Performance Incentive Funds
- Partner and build business relationships with all partners to ensure customer expectations are met
- Work with teams and management to improve sales processes and achieve a positive customer experience
- Lead team to buying/renewal process to achieve greater client satisfaction
**Virtual First and Remote Work**
Concentrix (B2B) is Virtual First, which means working outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but a space at home to work is required. We would expect that most you should be within a commutable distance from one of our designated office locations for this role.
**Location**:
CRI Work-at-Home
Language Requirements:
English, Spanish
Time Type:
Full time
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