**Role Purpose**
Working with the Analytics Service Lead
Using the tools available, and in cooperation with the operational teams, identify areas where we can make improvements and suggest possible action points
Local contact for reporting related topics and questions.
Help the local teams with ad-hoc report needs or data extraction
Have a local focus, but also working with global initiatives as delegated by Service Lead Analytics
Will work under direct supervision Service Lead Analytics
Consultancy Overall:
Within given research goals, builds on and refines appropriate outline ideas for research, i.e.
evaluation, development, demonstration and implementation.
Uses available resources to gain an up-to-date knowledge of any relevant IT field.
Reports on work carried out and may contribute sections of material of publication quality
Specialism:
Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization.
Assists in defining acceptance tests for these recommendations.
**Essential Job Functions**
Good blend of communication and problem-solving skills, technical competence and be able to think outside the box
Good overall knowledge of Microsoft Excel and Microsoft PowerBI and their features (calculations, DAX language etc)
Good knowledge of Service Desk tools and how we work
Attention to details and accuracy
Be able to work independently and also prioritize the work accordingly
Having an intermediate level in SQL queries is an advantage.
**Qualifications**
- Educated to degree level in business or IT
- Fluent in written and spoken English
- Strong customer orientation - is accepted by customer and sought for advice on his/her topic
- Ability to analyze and decompose business needs into sets of IT requirements
- Proactive
- Strong interpersonal skills
- Proficiency in planning and organizational skills; demonstrates awareness of project management tools and methodologies
- 1-2 years in project environments
- IT or transportation industry experience
- Problem Solving - must be able to find practical and innovative solutions to simple problems