Associate Collector – Santa Ana, Costa RicaAre you passionate about helping others and providing a world-class customer experience?
How about offering up your skills in a global business that is committed to moving money for better?
Join Western Union as a Associate Collector.Western Union powers your pursuit.Role ResponsibilitiesWe'll be looking to you to answer inbound calls from agents to resolve inquiries and problems regarding to collections/AR.Uses computerized system for tracking, information gathering, and/or troubleshooting.Requires general knowledge of the organization, products, and/or services and also requires ability to navigate computerized data entry system or other relevant applications.Performs one or more of the following operational support Accounts Receivable reviews/investigations, negotiation of receivable settlements, remittance tracking, database maintenance, documentation control, with the highest volume agents or special subscribers.Analyze risk of collection cases and different scenarios, to mitigate loses.Role Requirements1-2 years' experience in customer service, call center, or commercial collections (desirable).Student of related field (desirable).English required, (76% B2+ - minimum).Knowledge in excel (certification is a plus).Student of related field (desirable).Detail oriented, excellent organizational and operational skills, ability to identify key issues and multi-task under tight deadlines.
.BenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ().
Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your Costa Rica- specific benefits include:Asociación SolidaristaIn house company doctor servicesTransportation services optionsReferral Program awardEmployee Resource Groups (ERG) and committees to volunteer withPan American Medical and Life insuranceCafeteria DiscountsOur hybrid work modelWestern Union values in-person collaboration, learning, and ideation whenever possible.
We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals.
By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories.
Western Union has determined the category of this role to be Hybrid.
This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location.
The expectation is to work from the office a minimum of three days a week.