**Associate, Anti Money Laundering Compliance - Santa Ana, Costa Rica**
Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you enjoy recognizing and analyzing patterns? Join Western Union as an Associate, Anti Money Laundering Compliance.
**Western Union powers your pursuit.**
We are looking for someone who would be part of KYC (Know your customer) Team as Associate, Anti Money Laundering Compliance responsible for providing technical support for Customers, Agents and/or Services Associates in Western Union.
**Role Responsibilities**
- You will join the Know Your Customer (KYC) team, which is responsible for providing support on Anti Money Laundering (AML) compliance programs.
- We need you to be a self-motivated team player who is focused on giving the highest level of customer.
- No gambling or gaming background.
- For this position you will have to take 90% of your duties receiving calls from customers.
- Perform outbound calls.
**Role Requirements**
- Ability to commit to 4-6 weeks of training required).
- Previous customer service and/or compliance experience is a plus.
- High School degree required.
- Proficiency in English language, French is **mandatory.**:
- Technical Skills: Ability to learn computer systems quickly.
- Soft Skills: Advanced Verbal, written and listening skills.
- Analytical, reactive, attention to detail and multi-tasking.
- Schedule: Any schedule from 6:00am-10:00pm (Between those hours) Mon-Sun schedules. Availability to work on weekends.
- 15 GB de internet.
- Hybrid model 3 days at the office and 2 days WFH (Depending on companies needs it may change).
**We make financial services accessible to humans everywhere. Join us for what's next.**
Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**
Your Costa Rica
- specific benefits include:
- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy
**Our hybrid work model**
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
