**Associate, Anti Money Laundering Compliance - Santa Ana, Costa Rica**
Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you enjoy recognizing and analyzing patterns? Join Western Union as an Associate, Anti Money Laundering Compliance.
**Western Union powers your pursuit.**
We are looking for someone who would be part of the Global Sanctions & Interdictions Team responsible for providing technical support for Customers, Agents and/or Services Associates performing complex duties with a high level in Western Union.
**Role Responsibilities**
- Responsible for providing technical support for Customers, Agents and/or Services Associates performing complex duties with a high level of technical/business knowledge.
- Work will be a mix of both on-line and off-line duties and will be specific to one of the following functions: Government Sanctions Interdictions (GSI), Agent Victim Fraud (AVF), or Know Your Customer (KYC).
- Will perform inbound and outbound phone interviews with customers, educating and raising awareness about consumers, Agents and/or Services Associates.
- Responsibilities related to AVF are utilized all available tools and analyze relevant information in order to identify if fraud was committed against a WU location.
- Will deliver customer support in relation to the identification process by handling the information inquiries and handling complaints.
- Responsibilities related to KYC are responsible for identifying how Western Union services are being used by our frequent customers.
**Role Requirements**
- 0 years of experience required (ability to commit to 4-6 weeks of training required).
- High School degree required.
- Proficiency in English language mandatory.
- Advanced Verbal, written and listening skills.
- Analytical, Multi-tasking, reactive and attention to detail.
- Ability to learn computer systems quickly.
- Hybrid model (Depending on companies needs it may change).
- Schedule: Rotative Schedule includes weekends.
**We make financial services accessible to humans everywhere. Join us for what's next.**
Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**
Your Costa Rica
- specific benefits include:
- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy
