This is hybrid role covering two strategic areas in DSC Solutions provided for Americas region.
- Support Executive Account Managers in managing pre-sales, sales and after-sales activities for the client under area of responsibility
- Support Executive Account Managers in managing the customer relationship
- Help to develop and enhance customer and stakeholder relationships.
- Support in solving customer escalations by scheduling activities, collecting deliverables and consolidating information
- Assure that customer satisfaction is constantly increasing by supporting the sales team in solving escalations
- Inform customer about opportunity and order status as requested by the sales team
- Manages a small project at all stages (initiation, execution, closure) and in all PM areas (time, cost, scope, quality, communications, risk, human resources, procurement).
- Ensures that project goals and objectives are met within agreed upon time, scope, budget, quality and resource requirements.
- Leads/manages the overall planning, control, status reporting, stability and delivery of part of a large project/a small project (single area or product) to ensure that project goals and objectives are met within agreed upon time, scope, budget and resource requirements.
Basic project management experience with technical and domain specific business knowledge
Basic customer relationship and negotiation skills, in order to define project scope, time and quality requirements
Basic experience in preparation of project plans with appropriate budget and resource requirements
Results-oriented and driven by goal achievement with a strong focus on excellence and high quality project delivery
IT Experience
Knowledge of technology related to Bid/Proposal Services
Attention to detail.
Proactive.
Communicative.
English written and spoken
Spanish written and spoken
Personal Qualities: High personal confidence, Seeks solutions rather than obstacles, Enjoys meeting people, Works well under pressure and to deadlines, Self starter with desire to succeed, Team Player, Desire to learn particularly in IT related areas