Associate Account Manager- San Jose, Costa Rica

"Account Management is CloudPay's bridge between our customer and the CloudPay organization and able to work collaboratively with Cloudpay global payroll operations team."**Attributes and Experience Required**:- Knowledge of international payroll processes and business cultures- Customer facing experience- Strong customer service focus, assertive thinking and decision-making skills- Issues and pending actions tracking and delivery, escalation management required.- Ability to engage across corporate functions (Sales, Implementation, Operations, Marketing, Customer Support, Product Management and Finance)- Excellent English verbal and written communication skills, as well as presenting skills, including the ability to chair meetings and host webinars**Daily Duties and Main Responsibilities will include**:- To stand as CloudPay single point of contact facing the assigned Customer portfolio- To ensure the appropriate transition from the setup of the new client to the adoption of the service model including the usage of consolidated services systems (Reporting, Invoicing, KPI, etc)- To ensure the coordination of the service delivery by triggering, tracking progress and closing the payroll cycle, either with in-house or with external payroll service providers- To facilitate Customer to adopt consolidated services and to move into a centralization mode- Monitor and manage the Customer relationship and satisfaction at Customer senior levels- To solve potential issues that may prevent the satisfactory and timely completion of the global services- To monitor master service schedules to ensure timely achievement of all deliverables- To act on the Customer demands and trigger actions, track progress and close the service delivery- To participate in intra-departmental projects**Package and Benefits**:- Competitive annual salary and benefits package- 15 vacation days plus public holidays- Birthday leave- Flexible remote working- Private Medical, Dental and Life Insurance- Personal and professional development opportunities- Friendly working environment