TransUnion's Job Applicant Privacy Notice**What We'll Bring**:Analyst will support the Service Level contractual requirements, and support the internal and external customer relationship through ongoing analysis, reporting and documentation.- Ensures that Service reports are produced for each customer Service- Performs gap analysis to highlight breaches of SLA targets, investigating reasons and recommending actions to prevent their recurrence- Plans and schedules the Service Performance Review meetings and document the results and actions- Develop and maintain automated environment that will be used to create standard performance reports for use in management and reporting of customer Service Levels. Develop and deliver custom ad-hoc reports to various parts of the enterprise.- Execute data extract, data manipulation, data analysis for the reporting framework and ensuring all critical documentation are relevant organized and maintained to a high standard of quality and accuracy.- Maintain and support the overall performance and deliverables of the service level reporting team members on a daily, weekly and monthly basis ensuring consistent, regular and accurate deliverables are provided.- Must be fluent in English with excellent written and verbal communication skills.- Strong Microsoft Excel skills- Excellent organizational skills- Documentation and Reporting experience- Experience in Splunk is required to create dashboards and reports, and update and maintain existing dashboards.- Experience in working with customers and third parties- Experience in banking or insurance industries a plus - BA in Computer Science or related field and ITIL certification and BRM certification (desired).- 2-3 years experience in the IT industry with background in ITIL service level management framework.- Strong planning skills.- Excellent communication and negotiation skills in order to consult with senior level managers, stakeholders and internal/external customers.**What You'll Bring**:**Impact You'll Make**:This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.TransUnion Job TitleAssoc Developer, Software Development
