At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.
Duties
- Must exemplify TreviPay Mission and Values.
- Meet or exceed department metrics, program Service Level Agreements (SLA) and department Service Level Standards (SLS)
- Welcome change and adapt positively to internal and external changes as well as driving change as needed.
- Dedicated to actively engage in building rapport with internal parties to provide an accurate and timely experience, resulting in increased program engagement.
- Illustrate initiative by proactively contacting and responding to requests for information.
- Complete assigned learning before the due date while actively participating in learning sessions.
- Consistently complete all daily tasks and assignments.
- Comply with data integrity and security policies.
- Provide timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes, and procedures.
- Perform other duties as assigned by leadership.
**Skills**:
- Bilingual - Fluent in Spanish and English (Written and Verbal)
- Meet the criteria as outlined above and/or have related support experience or the equivalent combination of education and experience.
- Minimum one year of Customer Service and Billing, Finance, or Collections experience is preferred but not required.
- Must have the ability to serve as an impartial third party that is able to make sound decisions based off of facts and information in order to settle differences between two or more parties
- Motivated and enthusiastic with a high desire to problem solve and ability to think outside of the box.
- Proven ability to assess, prioritize, balance daily workload while using personal judgment and strong decision-making skills.
- Organized and self-sufficient with moderate supervision needed and the ability to communicate summary of completed tasks to leaders.
- Strong attention to detail and accuracy is required.
- Coachable with ability to improve performance based on feedback.
- Proficient with Outlook, Word, and Excel.
- Strong critical thinking and analytical skills and ability to work in a collaborative team and independent environment.
- Professional written and verbal communication skills.
Core Competencies
Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude, minimize conflict, encourage others.
The following includes actions and conscious inactions that team members, individually and within the group, are expected to display in all interactions.
Active Listening
Authentic
Change Agent
Confidence
Display Mindfulness
Embrace Empathy
Flexible
Forward Thinking (Critical, Analytical, Creative)
Helpful
Highly Responsive
Positive Attitude
Positive Body Language
Resourceful
Team Mindset
Tone of Voice
Trustworthy
Our Purpose We help business grow.
Our Vision To bring innovation and payment expertise to every business in the world.
Our Mission To make B2B payments easier, faster, and smarter.
Our Values
Springing from the foundation of trust are our core values:
- **Ingenuity **TreviPay was created through creative problem solving and seizing opportunities. This spirit continues to drive our business today.
- **Empathy **TreviPay takes pride in the ability to actively listen to understand and support the distinct viewpoints of employees, customers and our communities across the globe to contribute positively to the diverse TreviPay network.
- **Tenacity **Underpinning our efforts is a relentless commitment to our customers and their success. We give our employees the autonomy to make decisions, all for the collective success of ourbusiness and the business of our customers.
Our values come from eight **guiding principles**:
- Cultivate a Growth Mindset
- Encourage Entrepreneurial Spirit
- Experience a Culture of Empowerment
- Unite in a Team
- Have Fun
- Champion Diversity
- Align for Client Centricity
- Act with Integrity
At TreviPay we believe:
- in saying yes to unique and challenging requirements
- empowered team members are creative team members
- our products make the customer's day just a little bit better
- work/life balance makes us all more effective
- #LI-TG1_