**Team/Function Overview**:
**Key Responsibilities**
- We are searching for a highly motivated and enthusiastic person who will provide Level 3 support for Citi's proprietary technologies. The role will entail hands-on investigation and issue resolution of medium to complex incidents, incident management and being passionate about taking part in initiatives to improve the production platform
- As part of the Level 3 Application Support team (SME's) the role must partner with Level 1 and Level 2 support teams to improve resolution rates, efficiency targets, and organizational Service Level Agreements.
- Conduct blameless problem management/post-mortem phase of major incidents, develop executive briefings, assess major incident impacts and drive service improvements to prevent repeat of an incident
- Performs controlled resolution of complex incidents and problems including prioritization and escalation to relevant groups when appropriate.
- Communicate effectively with operations, other technology groups, and Finance/business partners on a regional or global basis.
- Develop a comprehensive understanding of how areas of Applications support collectively integrate to contribute to achieving business goals.
- Interact with software vendors to provide best solutions to business problems.
- Develop and maintain technical support documentation.
**Qualifications**
- ** Must have basic knowledge on Unix, Linux commands.**:
- ** Managing ticketed query system. ServiceNow knowledge is a plus (ITIL)**:
- ** Advanced English**:
- ** Experience handling ETL processes (Any tool such**:
- **Proficient in SQL.**:
- Working experience supporting relational databases - Oracle, Microsoft SQL. Should have good expertise in database level analysis to trace issues to closure. Extensive experience in writing complex and efficient SQL DML statements.
- Hands on experience on scheduling tools (such as Autosys or others)
- Experience in Incident, Problem Management: Incident tracking & reporting.
- Exposure to Big Data (Spark, HDFS, Hive) is a plus
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
