Application Support I

**Duties and Responsibilities**
- Responsible for handling technical inquiries for TESCOM AGI products lines as Hand Valves, Gauge Valves, manifolds, Primary Isolation and Enclosure products.
- Work with and get supporting information from other departments such as Engineering, Marketing, Quality, Planning, and Procurement
- Responsible for handling pricing requests for domestic and international products (RFQs)
- Work on special projects assigned by the team lead/managers.
- Provide troubleshooting and solutions to warranty and quality issues.
- Work with Customer Service team to ensure files and quotes remain current and organized.
- Comply with service level agreements and performance indicators as required by the organization.

**Qualifications**
- Technical Support or Customer Service Experience: 1-3 years
- Education: Technical degree and Engineering Student (1-2 years) in any of the following disciplines Electronic, Electrical, Mechanical, Electromechanical or Chemical*
- English Level: B2
- Performance: Successful or above

**Working Conditions**

Application and Technical Support team delivers assistance to US customers therefore the person on this position must comply with **US business hours and working days.**
- Schedule: Monday through Friday from 8am to 5pm EST
- US holidays are different from CR holidays. The nature of the business demands coverage for US working days therefore it might be necessary to work on a holiday. This will be notified by the supervisor ahead of time and will be paid according to CR law.