**Req ID**:235499
We are currently seeking a Application Process Support L3 to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).
**Position overview**
**Position's General Duties and Tasks**:
- Incident Management - liaise with Data Support, SMI and TICM Teams to resolve process related issues
- Process Escalation - follow-up with client and control teams to ensure proper process workflow
- Work closely with onsite L3 Application Product Manager
- Backup for customer product manager and drive the product calls and testing touchpoint meetings.
**Qualifications**
**Must have Skills**:
- 6+ years working with service management with focus on Incident and Problem.
- Experience working on global projects.
- 3+ years of experience leading meetings and creating/updating minutes and follow up on actions.
- 3+ years of experience working on global projects following up on tasks and making sure they are complete.
- 2+ years working as product manager or supporting a product manager.
- Knowledge of working with Excel complex formulas.
**Nice to have, but not required**:
- Agile/scrum experience
**Education Requirements**
- Bachelor's degree or equivalent work experience
**About NTT DATA Services**
**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
We are committed to creating a diverse and inclusive environment for all employees.
If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.