**Req ID**: 269769
We are currently seeking a Application Management Support to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).
**Position overview**
**Position's General Duties and Tasks**:
- Backups: Monitor and validate all backups steps: creation, storage, duration, etc.
- Disk Space: Validate database space, research root cause if any significant variance is observed.
- Monitor availability of servers and databases and troubleshoot if any is found down.
- Performance: Monitor and identify blocking issues, check on performance counters, check fragmentation and rebuild/reorganize indexes when needed.
- Monitor logs information, troubleshoot databases issues found, and/or escalate issues related to other teams
- Security: Identify security issues, failed logins, security breaches, policy violations, etc. Troubleshoot and escalate as needed.
- Capacity planning: Ensure sufficient space, memory, etc. is allocated for periods as 3, 6, 12 or 18 months.
- Work with other teams to make sure all the servers are in an optimal condition, this includes but is not limited to I/O Errors, Networking Errors, SAN, Backup tapes, etc.
**Qualifications**
**Must have Skills**:
- 5+ years of experience working in the information technology sector.
- Working knowledge of virtualization, VMWare, or equivalent
- Jira experience or any other experience working with tickets/request.
- Need to document everything.
**Nice to have, but not required**:
- Experience with network administration or system administration
**Education Requirements**
- Bachelor's degree or equivalent work experience
**About NTT DATA Services**
**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.