**Analyst, Sr Business Process**:- Remote Eligible: Hybrid- Onsite Location(s): Heredia, CR**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.**About the role**:**Your responsibilities will include**:- Analyze and process requests for employee system & license access- Create and maintain strategies and templates within collections tools- Manage and update core training materials for administrators, Credit & Collections teams, and sales & services users related to the global Credit & Collections tools and/or associated business activities- Create routine reports and analytics to support monthly operational scorecards- Liaise with external vendors & BSC IT organization for system-related issues as necessary- Make continuous improvement recommendations and subsequently lead, oversee, and influence others in adopting changes to the global Credit & Collections tools, associated system administration, and business processes - Including impact & risk analysis, management, and overall communication- Analyze data & processes to support recommendations for improvements and to drive decision-making- Enable routine, standardized, high-quality management processes around knowledge management, business continuity plan (BCP) planning and execution, system support, and governance documentation- Compile monthly GBS management materials including task / project execution status tracking and performance management metrics- Respond to numerous ad hoc queries from internal customers (which may include Sr. Management)**What we're looking for**:- At least 5 years of related business experience- Bachelor's degree or equivalent- Intermediate MS Excel skills- Excellent written, verbal, and interpersonal communication skills- Attention to detail and data accuracy- Quick learner and able to engage well with internal customers- Or an equivalent combination of education and experience.**Preferred Qualifications**:- Experience with GETPAID and Billtrust is a plus- Prior process improvement involvement**Requisition ID**:548056**Job Segment**:Business Process, Business Analyst, Performance Management, Quality Manager, Management, Technology, Human Resources, Quality
