Job Description Template
Description:
Project Summary and Position Overview: (A detailed description of the Project and what the Position entails must be included)
The Analyst, OTC Contributor Relations will have two primary mandates:
1.
Partnership with and support of the region's Contributor Relationship Managers to aid in the onboarding of new data contributions
2.
Expert-level support of Refinitiv's existing content contributors.
The Contributor Relations Analyst will be responsible for supporting the Contributor Relations Managers in the maintenance of relationships with multi-level contacts across real time contributed data pricing, including the onboarding and support of financial institutions in providing data contributions to Refinitiv's products.
Day-to-day workflow will include customer service for multiple data contributors, acting as a liaison with various internal operations teams, and other supportive activities as necessary.
Essential Day-to-Day Responsibilities:
- Assist in the onboarding of new contributed data to expand the contributor base of real time data
- Provide reactive customer support to existing contributors
- Work with our Contributor Operations team in response to customer questions regarding pricing levels and data classification
- Participation in global projects focused on the improvement of our contributed data records and coverage
Additional Information: (e.g.
Shift Resource, % work that is development vs. maintenance, etc.)
Qualification:
**Education**:
BA/BS Business, Economics, Finance or related field
Required Skills (Must have), Necessary industry Experience & associated number of years of experience:
- Knowledge of financial market fundamentals or financial information services, with a concentration in over-the-counter pricing
- Superior written and verbal communication skills/excellent interpersonal skills
- Proactive work ethic
- Experience with Microsoft Office (Word, Excel, Powerpoint)
- Customer focused outlook
- Fluent in both Spanish and English
Desired Skills (Nice to have in addition to the Required Skills), Necessary industry Experience & associated number of years of experience:
- Familiarity with one or more financial information platforms (e.g., Workspace, Eikon, DataScope)
Any Certifications Required:
None
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities.
Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries.
However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business.
You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth.
Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer.
This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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