Job Description:
- Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
- Ability to lift / move computer equipment weighing up to 50Lbs.
- Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
- Experience with Anti-spyware and Anti-virus software.
- Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including, but not limited to monitors,keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls,racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
- Good written and oral communications skills with clients and management as well as people skills.
- Ability to work with deadlines and complete tasks on-time.
- Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification.
- Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),
- Basic understanding and troubleshooting of Mobile Device Management system( Airwatch /Xenmobile/ Mobile iron etc),
- Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business,OneDrive.
Non-Technical
- Good Customer management skill.
- Good in oral and written communication.
- Able to communicate in country local and English languages.
- Able to interact and work with customer at different levels.
- Self
- Driven and result oriented.
- Really passionate about the work.
- Table to travel to local spoke sites using own transport, public or customer transport system.
- Position can be positioned within a spoke site where applicable.
- Complete customer ISO trainings within the given time frame.
**Job Types**: Full-time, Temporary, Contract
Contract length: 12 months
**Salary**: ¢850,000.00 - ¢950,000.00 per month
**Experience**:
- helpdesk: 1 year (required)
**Language**:
- English (required)