Amxl Proactive Specialist, Hbs Central Ops

Amazon is a multi-national technology company and being proficient in English is a required qualification. CV's must be submitted in English as our recruitment team works in several jurisdictions.
- 1+ years of experience working at Amazon.
- 2+ years of experience within a Customer Service / Contact Center environment.
- Heavy Bulky and Services, Amazon Home Services, AMXL or SDS experience.
- Must be in good standing, no written warnings in the last 90 days.
- Proficient in English in both written and verbal.

The job requires Work schedule flexibility (including weekends).

Key job responsibilities
- Take ownership of emerging issues that impact customers and business parties, drive resolution, and recommend ways to prevent similar issues in the future.
- Demonstrate timely, accurate and professional customer service and contact resolution.
- Demonstrate clear and polite written and oral communication skills.
- Effectively use HBS and SDS tools and internal dashboards in order to provide an accurate response and an exceptional customer and business parties experience.
- Proactively escalate system and process issues, as well as customer feedback trends to management.
- Be the voice of the customer, and provide feedback to the management team.
- Adapt in fast paced, constantly changing environment.

San Jose, CRI
- Knowledge of Paragon, Seller Central, SIM, and CSC.
- DART experience or previous experience handling Customer Service escalations.