**Responsibilities**:
Communicates tactical process decisions and plans, project status, and issues and workarounds, in order to achieve alignment with relevant areas of the business, function, or region.
Leads internal projects with medium to high complexity and risk, provides feedback on projects, and conducts post
- project evaluations.
Represents the needs of the business, function, or region on an ongoing basis to drive process improvements.
Collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of medium to high complexity, and understand business/customer impact.
Utilizes and assists others in utilizing standard project management and quality
Improvement methodologies in process improvement approaches.
Establishes processes which are consistent with overall organization objectives and maintains process documentation.
**Education and Experience Required**:
First-level university degree or equivalent experience; advanced university degree preferred.
Typically 6-10 years of related experience in IT/business operations.
Typically 5-8 years of project management experience.
Experience in Contract management operations would be preferred.
Quality improvement training required and certification a plus.
**Knowledge and Skills**:
In-depth knowledge of HP operational processes, industry trends, and customer/partner requirements.
In-depth understanding of core HP businesses and the revenue cycle.
Excellent communication skills (i.e. written, verbal, presentation), leadership, and influence skills.
Knowledge of current contract operations & tools will be an added advantage.
Mastery in English and local language as well as other languages as required.
Strong business experience in multiple process areas with excellent project management and process development skills; ability to drive process improvements using industry standard quality improvements tools and concepts.
Strong project management skills such as planning, execution and implementation.
Solid financial and business acumen.