This role is for an Americas Customer Enterprise and Sales Enablement Sales Operations Analyst. The job will be based out of Costa Rica but will require close collaboration with the Business Unit and customer stakeholders in multiple locations globally. The Sales Operations Analyst will partner closely with the Business Unit team to enable and support Order to Cash transactions globally for current software offerings, new software support, and software warranty extensions, while helping to define long term scalable solutions, models, and capabilities that will help grow this revenue channel.
The Sales Operations Analyst will support order to cash process, while ensuring customer setup activities are effectively managed through product invoicing, product return coordination, product quoting, and support case resolution through Salesforce, confirming capabilities and processes are followed/enabled. The Sales Operations analyst will collaborate closely with customers, the BU, and cross-GTMO teams to ensure appropriate channels are followed and processes managed efficiently and effectively. Be the primary interface between customers operations and the BU, thinking global first to ensure Regional GTMO Operations impacts are recognized and managed. The Sales Operations Analyst will also engage as a primary input into a strategic taskforce that will work to define scalable business models and capabilities required to grow and support the Business Unit.
- Excellent communication and collaboration skills.
- Ability to synthesize complex data into a clear actionable conclusion.
- A can-do approach and attitude, willingness to take informed risks to achieve desired organization and Intel goals.
- Ability to quickly digest problems and drive solutions across a dynamic stakeholder base.
- Innovative and self-directed.
- Flexible and ability to embrace change in a challenging environment.
**Qualifications**:
**Minimum qualifications**:
University Bachelor's degree.
2+ years of experience in program or project management experience.
1+ SAP working experience
Advanced working knowledge of Excel.
**Preferred Qualifications**:
Bachelor's degree in Business, Supply Chain Operation or related field.
**Inside this Business Group**:
Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.
**Posting Statement**:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
**Benefits**:
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.
**Working Model**:
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.
**In certain circumstances the work model may change to accommodate business needs.**
JobType
Hybrid