ROLE SUMMARYThe Meetings, External Engagements, & Travel (MEET) Americas Hospitality Analyst is responsible for supporting hotel and venue selection operations within the Americas. This colleague will have responsibility for booking hotels and venues for qualifying events; coordinating with Meeting Planning Agencies (MPAs) to ensure hotel and venue information is communicated; and responding to hotel and venue selection-related questions as needed. This analyst will liaise directly with commercial colleagues for any hotel/venue-related business needs, and he/she will serve as the first point of contact in addressing any issues that arise related to the hotel/venue selection process.This role will work closely with the Regional Hospitality Lead, Regional Process Lead, MEET Regional Operations teams, in-market Service Ambassadors, and business and supplier stakeholders as needed.This role will report directly to the Regional Hospitality Lead.Hotel and Venue Selection- Execute day-to-day hotel and venue selection activities for the Americas, based on engagements assigned by (and under direct supervision of) Regional Hospitality Lead- Coordinate with commercial colleagues to ensure that all business needs and requirements related to hotel/venue selection are met- Ensure compliance with Pfizer policies and local laws related to hotel/venue selection- Ensure alignment with KPIs related to timelines for hotel and venue selection- Coordinate with MPAs to ensure all hotel and venue information has been communicated- Coordinate with MPA to support reconciliation activities are executed accurately and in line with SLAs- Negotiate the best possible prices and concessions for Pfizer- Validate and clarify all supplier responses prior to presenting them for selection- Serve as first point of contact in resolving issues that arise related to the hotel/venue selection process; escalate any questions or challenges to the Regional Hospitality Lead on an as-needed basis- Ensure all deadlines and SLAs are adhered to- Ensure all key fields and requirements are kept up to date in relevant systems (Cvent, etc)Standard Hotel Contract (SHC)- Oversee execution of all hotel and venue contracts, ensuring that Standard Hotel contract is utilized- Maintain working knowledge and close relationships with SHC compliant properties- Develop strong working knowledge of compliant hotels in region in order to make consultative recommendations to the businessStakeholder Engagement- Serve as the primary point of contact for the business for day-to-day hotel and venue selection-related questions and activities- Maintain positive hotel partner relationshipsBASIC QUALIFICATIONS- Comprehensive knowledge and expertise in the technology landscape that supports MEET- Experience with accounting or compliance / audit transactions, preferably in a shared service with strong compliance controls- Ability to manage multiple stakeholders- Proficiency in PC skills (MS Excel, Word, PowerPoint) required- Good organizational skills to coordinate and manage multiple priorities- Strong technical skills in managing transactions within a system- Strong written and verbal communication skills enabling effective communication with all levels of management- Strong customer service skills and mindset- Understanding of compliance / financial controls- Strength with multitasking and ensuring accurate detail- Ability to work under pressure and to handle several projects at once- High level of self-motivation, energy and flexibility- Understanding of MAPP Policy terms and healthcare compliance policies- Strong interpersonal and organizational skills- Must have strong negotiation skills- Strong supplier relationshipsPREFERRED QUALIFICATIONS- Typical Years of Experience: 2+ years of experience in meeting planning or venue selection- Minimum of bachelor's degree in Hospitality, Business, or a related discipline- Experience in pharmaceutical meetings operations- Background in hotel souring and venue selection preferred- Fluency in English and Spanish is a must; additional languages preferred- Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies- Previous experience with pharmaceutical companies is preferred- Comprehensive knowledge of the meetings & travel industry- Fundamental knowledge of a large, customer facing operations team- Ability to engage with stakeholders to resolve issues and achieve objectives- Proficiency in PC skills (MS Excel, Word, PowerPoint) required- Knowledge of Cvent- Proficiency with data analysis and visualization- Experience with Foreign Corrupt Practices Act transactions preferredWork Location Assignment: FlexibleEEO (Equal Employment Opportunity) & Employment EligibilityPfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex
