**Responsibilities**:
- Manage, supervise and coordinate day-to-day operational activities in the unit,
- Encompasses stakeholder manager of vendors and other stakeholders
- Ensure and monitor timely expenses reimbursement and vendor invoices payment based on Service Level Agreement
- Ensure and monitor the accuracy and completeness of the services
- Establish consistent and standardized operational processes
- Provide assistance for all process within Unit and have main responsibility
- Assist Business Unit (BU) Head in accommodating requests related to Business Unit including providing requested data from Regional office, auditors, and other related parties
- Assist BU Head in identifying risk and opportunities related to BU activities in particular and to other Citi processes in general
- Complete and ensure timely submission for deliverables related to BU Compliance/Risk and Control and/or Management Information Systems related report as required by Regional and Country stakeholders
- Provide necessary data and insight to BU Head for Operations related process as needed
- Perform periodic self-assessment testing in accordance with Regional schedule and guidelines to pro-actively manage risk, identify & correct control gaps
- Lead local standardization efforts as per regional Business Unit operations guidelines
- Actively identify and implement process improvement opportunities
- Ensure operational controls and Manager's Control Assessment compliance
**Qualifications**:
- Project administration and background in operational areas.
- Experience managing limited resources that are requested to offer outstanding results.
- Experience in finance and processes administration
- Action-oriented, entrepreneurial, flexible, and innovative approach to operational management.
- Passion, humility, integrity, positive attitude, mission-driven, and self-directed.
- Excellent influencing, facilitation, and partnering skills with key stakeholders and Senior Management.
- Strategic and goal-oriented thinker.
- Effective interpersonal skills - including teamwork and organizational skills.
- Consistently demonstrates clear and concise written and verbal communication
- Persuasive and passionate communicator with excellent public speaking skills.
- Monitoring both scheduled and unscheduled reviews to completion.
- Attention to detail and ability to multi-task.
**Education**:
- Bachelor's/University degree, Master's degree preferred
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
**Key Responsibilities**:
Business Administration
- Liaison with support functions building senior level relationships with credit risk, market risk, operations, finance and technology to develop and deliver on business strategy.
- Create & Provide effective metrics to the sponsors and senior management team
- Take a lead role in the control framework for the wider business including GRC, operational loss processes, investigation and developing and driving corrective actions.
- Other ad hoc administration tasks that support the activities of the business including Powerpoint presentations and excel analysis.
Control Focus
- Seek out and ensure corrective actions are implemented for control related issues across the spectrum of control functions with a goal of driving a robust, efficient and scalable business model across all traded asset classes.
Business Development & Project Management
- Ownership of business-driven projects across functions, driving implementation working closely with relevant seniors.
- Represent FX and Citi when dealing with external vendors or at external industry forums
- Provide input into and drive technology change, process and control framework enhancements
Business Skills
- Demonstrate a knowledge of financial markets, preferably in Foreign Exchange products
- Relay business knowledge, product knowledge, and requirements to business and internal support functions where required.
- Co-ordinate and participate actively in all relevant business initiatives as required.
Communication Skills
- Foster excellent relationships between the businesses and various support functions.
- Communicate (written and oral) information within and between the businesses and support functions.
- Communicate effectively within the business management teams locally and globally.
- Communicate effectively within the wider global management teams.
Technical Capabilities
- High level of computer literacy especially in the Microsoft Office product suite, preferably including the ability to code to basic macro level in excel and work proficiently in Microsoft Access and Powerpoint preferred.
Development Value:
- Develop a detailed understanding of the Global FX businesses, its products and processes and how it operates within a large organisation.
- Build effective prioritisation skills as the job entails dealing with multiple conflicting prio