About JLL
- We're JLL—a leading professional services and investment management firm specializing in real estate.
We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.
As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.
That's why we're committed to our purpose to shape the future of real estate for a better world.
We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.
And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
What this job involves
This leadership role is positioned within a JLL team working closely with one of our most dynamic & fast-growing Client accounts from the technology and online retail industry.
The Client's Real Estate and Facilities (GREF) team provides real estate transaction expertise, capital investment program management and facility maintenance and operation across multiple countries in Europe, Middle East and Africa (EMEA).
GREF partners with suppliers to ensure quality, innovation and scalability with Client's business and utilizes customer driven feedback to continuously improve and exceed employee expectations.
The main goal of the role is to give oversight to our central Shared Service Center (SSC) operational teams that support our AMER operations.
The key objectives include ensuring operational excellence, strong integration across all delivered services and creating a "one-team" approach while driving further service enhancements.
The role combines the need to drive continuous improvement with focus on talent development.
Areas in oversight of the SSC Lead include financial and lease management activities, project management support, analytics and business intelligence and several other activities specific to the corporate real estate services.
The particular teams may report into the SSC Lead directly or in a matrix structure setup.
The person in this role will work closely with the GREF leadership workgroup and may work on several strategic developments within the Client's structure.
Overall ResponsibilitiesManage a large team of ~300 team members in the Shared Services Center operations.
Build a "one-team" approach by driving collaboration and synergies between the particular sub-teams
Act as main point of contact and strategist when it comes to HR processes & talent development for the managed team.
Participate in all required HR processes, with strong focus on talent acquisition
Build a culture embracing customer centricity, continuous improvement and innovative thinking in daily operations
Drive overall knowledge & skillset across the team by driving a strong learning & development programme and supplying individual coaching
Perform oversight over financials related to the managed operation.
Agree the fee budget & resources with the Client and ensure internal compliance & controls are in place regarding revenue & cost
Manage partnership with local internal stakeholders required for efficient team operations, including business leadership, office management, HR and IT
Seek opportunities within internal and external stakeholder networks for new services & solutions adding value to client delivery
Identify new client needs and areas requiring support and translate into setup of new process and services.
Conceptualize initial needs into feasible solutions, implement and stabilize performance of new delivery areas
Participate in the work of the corporate real estate leadership team of the client and contribute to agreed projects.
Take ownership of initiatives aimed at achieving operational optimization through the setup of centralized processes
Act as a trusted advisor to the client and maintain strong relationship with key client & JLL stakeholders within the account team
Act as the point of escalation for any issues or underperformance related to service delivery.
Agree & execute action plans leading to resolving those permanently
Grow the business delivered to the client and contribute to overall business growth by transferring solutions & services to other areas of business or client accounts
5-7 years of experience in managerial positions, including handling various team types and diversified reporting models.
Experience in managing and developing