critical).
Proactively assist customers to avoid or reduce problem occurrence.
May be responsible of working with flexible schedules.
Empresa estadounidense, de las mayores empresas de tecnologías de la información del mundo.
Fabrica y comercializa hardware y software además de brindar servicios de asistencia relacionados con la informática.
**Requisitos**:
Education and Experience Required High school education or equivalent; some college level education preferred.
Preferably 1+ years general experience in customer service or technical support roles, or equivalent combination of experience and college level education.
Knowledge and Skills: Intermediate computer skills necessary:Installation/uninstallation of apps, drivers or update packages and/or software.Ability to perform preventive maintenance and troubleshooting on personal computers.Explain how to use, configure, and manage laptops and mobile devices.Install and share a printer to meet requirements.IT essential certificate is a plus.
Basic Network skills necessary:Configure devices to connect to the Internet.Handle concept of types of networks: LANs and WANs.Handle concepts of IP, DNS, Default gateway, subnet mask.Understand basic CMD commands: Ping, IP Config, NSLookup.
Superior communication skills both written and verbal.
Verbal English test > 90% or higher.
Written English Test (Essay) > 90% or higher.
Equivalent English Test (TOEIC, TOELF) Band C1.
Basic knowledge on Microsoft Office or equivalent data processing software.
Experience in customer facing role, remote support, and telephone support, resolve problems sufficiently through verbal description via telephone or e-support.
Aptitude to changes.
Ability to coach and support team members regarding existing and new technologies (NPI) in all relevant product lines.
Collaborates closely with CC on resolving issues and helps reproduce issues in lab environment.
Knowledge, experience and updating Knowledge Management Systems.