General Objective:
Provide support to the manager in tasks such as planning, organizing, controlling, coordinating, and analyzing.
Tasks:
Resolve situations that arise in any department in the absence of the manager.
Handle upset customers that the reception staff cannot manage and find a solution in the absence of the manager.
Supervise the cleaning and restaurant departments.
Conduct room inspections to create lists of future maintenance projects.
Verify the quality of service and food displays in the restaurant.
Coordinate weekly schedules for therapists and yoga instructors, special activities, spa sessions, and yoga sessions.
Coordinate weekly schedules in conjunction with the group leader(s) each week.
Meet with potential clients, show them the property, and familiarize them with our procedures for bringing groups. Coordinate with group leaders before retreats to address all group needs.
Lead orientations for groups and individuals with a brief talk focusing on important details for clients.
Attend to client requests.
Prepare artwork such as banners and posters as requested by clients or colleagues to promote activities.
Provide logistical support to groups for various activities not necessarily related to the Pura Vida offerings.
Handle reservations from domestic tourists.
Cover two full shifts at reception.
Opening of reception.
Closing of reception.
Manage and update daily operations in our "RoomMaster" system.
Welcome arriving guests and conduct check-ins for each.
Farewell departing guests and conduct check-outs for each of them.
Keep the restaurant, kitchen, housekeeping, and maintenance informed about occupancy and any unexpected issues to resolve.
Update therapists on their schedules and sessions.
Confirm special session times with clients and therapists.
Attend to reception duties during your shift, receive and resolve daily issues with guests.
Tour reservations.
Canatur reservations.
Hotel and spa reservations.
Transport reservations.
Quotes with guides, rent-a-cars, tourist attractions.
Print tour lists.
Print departure and arrival lists.
Customer service via phone, email, social media, and in person.
Archive payment documents for stays and the Wellness center.
Monitor both the radio and phone wherever you are.
Confirm flight information for guests to organize transportation and departure times.
Print arrival signs for guests.
When necessary, cover the "On call" shift at the hotel from 10:00 pm to 7:00 am to receive emergency calls, handle overnight emergencies, or await early morning arrivals.
REQUIREMENTS
-Technical University degree in Tourism, Administration, or Hotel Management as a minimum, Bachelor's degree in Business Administration desirable.
-3 to 6 years of experience in similar roles
- Google package knowledge (GDocs,Gcalendar...) & Office package
-English level C2
- Own car
- Ability to work Wednesday from 2pm to 10pm and Thursday from 7am to 3pm (This day, the person can stay in the hotel, meals are included)
*This is a on-site position, located in Alajuela, Carrizal.
