2+ years of team management experience
- 2+ years of program or project management experience
- Experience leading process improvements
Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since 1995 we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon is the earth's most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you have what it takes then this is your chance to work hard, have fun, and make history.
**Key responsibilities include**:
- Ad Operations Management
- High on Stakeholder management.
- Quick in analyzing large set of data and interpreting insights
- Contribute inputs towards increasing amazon search relevance by effective process queue management as well as ensuring people and performance metrics
- Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
- People management i.e. appraisal, training and mentoring talent to grow within the organization & control attrition
- Ensures employees growth & development, set priority, drive motivation & engagement for employees
- Monitor real time service levels, operations and schedule adherence
- Serve as a point of contact for escalated contact resolution of a supervisory nature or complex problems
- Manage and drive staffing plans, cost analysis, schedules, quality initiatives, operations management, process change initiatives, projects and other Change/Kaizen initiatives as required
- Responsible for productivity and quality of the team - provide individual coaching feedback sessions, and have weekly one-on-ones with team members to improve performance and quality
- Active participation in building the team & raising the bar in hiring process
- Work closely with stakeholders for each business to ensure that their expectations are being met & surpassed
- Work closely with the engineering teams to ensure that tools and systems are continuously enhance
- Bring in thought process while setting new SOPS and reporting mechanisms and set them up with high efficiency
- Should roll up sleeves and work with data at ease
San Jose, CRI
- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
- Knowledge of Lean, Kaizen, Six Sigma concepts
- Experience in managing critical operational processes, with SLA responsibility