Company Description
- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.
Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.
Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
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**Job Description**:
**Position Summary**
The role will align with Sales, Stakeholders, Controlling and other functional teams and help determine financial results by collecting operational data/reports, while performing analysis and reconciliation of transactions.
The Bill to Cash Processing team serves clients and organizations by assisting them in the areas of working capital optimization, providing real-time visibility and end-to-end revenue and cash flow management.
This role oversees all processes starting from customer inquiry and billing.
The Collections Operations team focuses on collections and disputes management, such as debt collection, past-due reporting, bad debt provisioning, and overcoming cash reconciliations.
**General Job Responsibilities**
Responsible for:
- Guides employee actions by researching, developing, writing, and updating Bill to cash policies, procedures, methods, and guidelines
- Manage and respond to escalated issues within the process from the Global and Regional Accounting organizations and Business Units.
- Drive Process improvement by identifying areas where technical solutions and automation would improve business performance and standardization of processes.
- Strong collaboration model with Seniors and Supervisor to define and monitor metrics / KPIs (SLA, automation, QA) that could prevent and or quickly resolve problems previously found.
- Connect with partners by solving issues, providing mentorship, and promoting a customer focused culture.
- Evaluate big data to find and resolve technical problems that could prevent the recovery Bosch's Account Receivables
- Develop team capabilities and coordinates daily activities
- Review established workflow and identify areas for improvement and call out.
**Qualifications**:
- Advanced student in accounting or a related field (Accounting, Business Administration, Economy, Industrial Engineering)
- Strong computer skills including MS Office (Excel) and Adobe Reader is a must; banking portals, and other ERP systems, preferred.
- Analytic, communicative, problem-solving as well as negotiation skills.
- Knowledge of accounts receivable processes including account reconciliation, EDI transmissions, portals management.
- Escalations management experience
- Minimum of 4/ 5 years in an accounts receivable role.
Experience in a business service center is a must.
- English level C1
- Power BI Medium Level is a plus
- Project management is a plus
- Lean Sigma knowledge preferred.
Additional Information