Company Description
**Experian® is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.**
Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life's big moments - from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers - we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.
We gather, analyze and process data in ways others can't. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.
For more than 125 years, we've helped consumers and clients prosper, and economies and communities flourish - and we're not done.
Our 21,700 people in 30 countries believe the possibilities for you, and our world, are growing. We're investing in new technologies, talented people and innovation so we can help create a better tomorrow.
**Job Description**:
**We are looking for a data-driven and problem-solving professional to join our Accounts Receivable Team for Experian Global Finance Services organization.**
The Accounts Receivable Supervisor is responsible for minimizing bad debt and facilitating the collection of maximum payments on at-risk or past-due customer accounts. This is a problem-solving position which requires identifying and resolving collection issues. The Collections Supervisor position will not only perform and supervise formal collections but will be responsible for day-to-day functions of assisting management with various ad hoc projects.
**Key responsibilities include**:
- Assist in establishing goals, objectives and timelines for the collections team, and report measurement to management on a regular basis.
- Review and ensure that all collection activity is recorded accurately and appropriately and in an easily accessible location, with sufficient clarity, while ensuring confidentiality of the collection history.
- Supervise the contacting of past-due customer accounts to resolve delinquent payment issues and ensure prompt payment is made by the customer.
- Work with collectors and customers to research and resolve credit issues or discrepancies (involves working closely with the sales and operations departments to ensure accuracy and contract compliance of disputed items).
- Provide guidance, coaching, motivation, and development opportunities to team members.
- Create a team that embraces open communication, co-operation, and a win-win attitude.
- Work with sales and operations personnel to suspend service of high-risk accounts.
- Handle customer inquiries, disputes, or referral to the proper approvers of exceptions to credit terms.
- Work with BU Finance and Sales in establishing exception payment terms and schedules for past-due accounts.
- Generate and review new customer credit history reports to determine credit worthiness in accordance with company policy.
- Ensure invoices are in compliance with customer contracts. Must be knowledgeable in reading and understanding customer contracts.
**Qualifications**:
**Minimum Qualifications**:
- 6 years of experience in Collection Operations, with a minimum of 2 years of experience in supervising or leading a Collections team.
- Advanced English level.
- High proficiency in MS Office, specifically Excel and/or Power BI.
- Experience with online A/R management system required, Oracle Financials A/R and Oracle Advanced Collections.
- Ability to review detailed data and make prompt judgments based on it.
- Ability to effectively supervise and lead a staff in a positive work environment.
- Ability to effectively communicate with manager, team members and other in the departments.
- Ability to work efficiently and effectively under tight deadlines, interruptions and high-work volume.
- Sets, achieves and maintains department goals.
- Ability to train and mentor others in the system.
- Ability to maintain a positive team environment.
- Strong organizational skills and detail oriented.
- Ability to use sound judgment and extreme initiative.
- Must be able to organize and perform daily/weekly department meetings.
**Preferred Qualifications**:
- High School Diploma and/or bachelor's degree preferred with Accounting/Finance concentration.
Additional Information
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and