Company Description
- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.
Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.
Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
_
**Job Description**:
**Position Summary**
The primary role of the Subject Matter Expert is to act as a repository of authoritative information
Trainings - Best method of distribution based on department standards and goals
General Job Responsibilities
The Collections Analyst is responsible for:
- Drive Process improvement by identifying areas where technical solutions and automation would improve business performance
- Work with functional support teams including Sales, CTG, IT, and compliance, to assist with problem resolution and meeting deadlines
- Overseeing the development, testing, and implementation of technical solutions.
- Determining whether technical solutions meet defined requirements.
- Ensuring accurate representation of expertise prior to the distribution of technical solutions to end-users.
- Documenting processes and disseminating information to all relevant stakeholders
- Evaluate big data to find and resolve technical problems that could prevent the recovery Bosch's Account Receivables
- Strong collaboration model with Seniors and Supervisors to define and monitor metrics / KPIs (SLA, automation, QA) that could prevent and or quickly resolve problems previously found
- Create Work Instructions of all technical difficulties found and resolved
**Qualifications**:
- Advanced student in accounting or a related field (Accounting, Business Administration, Economics, Industrial Engineering)
- Strong computer skills including MS Office (Excel) and Adobe Reader, banking portals, and other ERP systems, preferred.
- Analytic, communicative, problem-solving as well as negotiation skills.
- Knowledge of accounts receivable processes including account reconciliation, EDI transmissions, portals management.
- Escalations management experience
- Minimum of 4/ 5 years in an accounts receivable role.
Experience in a business service center is a must.
- English level C1
- Power Bi Medium Level
- Project management
- Lean Sigma knowledge preferred.
Additional Information