Costa Rica, San JoseToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of.
The **Accounts Receivable Senior Analyst **for** Collection's** major functions include managing a portfolio of assigned accounts, that are typically of a more complex nature, responding to correspondence and telephone contact to ensure timely invoice processing, follow-up, and account resolution. The Senior Collection Analyst should assist with training, follow up with the Collection Analyst, and be a resource to the Collection Supervisor or any other department where his/her attention is.
**Key responsibilities**:
- Work the collection strategy (road map) to ensure all accounts are tracked properly to ensure invoice processing and payment have been scheduled, determine reasons for non-payment to obtain promises to pay, organize, and prioritize customer calls regularly to maximize collections on the largest customers/invoices, based on established KPIs and SLAs.
- Able to jointly interact with the commercial area in order to achieve organizational targets.
- Maintain relevant systems, collection calls, and invoice logs with status updates, follow-up details, promises to pay, and/or any other relevant information related to the collection effort.
- Work disputes, investigate and initiate queries with customers in a timely manner to resolve unpaid balances, based on established KPIs and SLAs.
**Key requirements**:
- Advanced English level (spoken and written).
- Technical High School degree in Accounting or an advanced Bachelor's degree or equivalent in Accounting, Business, or a related field.
- At least 3 years of recent experience within Accounts Receivable in an SSC, with proven ability to negotiate with customers.
- Highly preferred ERP (SAP) and excellent Excel skills (including VLOOKUP's and pivot tables) and Hyperion.
Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.
Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with a disability, protected veteran status, or any other characteristic protected by law.
**Reference: R57195**: