2+ years of post-qualification experience in Shared Services Accounts Receivable or Collections.. Business to business collections experience.
- Strong analytical skills.
- Strong Customer focus.
- A work ethic based on a strong desire to exceed expectations.
- Proficient in Excel.
- Strong interpersonal skills — including written and oral communication skills.
- Fully proficient in Spanish and English.
- Resolve disputes within the SLA.
- Reconciling AR account(s) to the general ledger
- Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
- Managing internal and external Accounts receivable inquiries.
- Maintain Customer relationships by responding timely and accurately to both internal (company) and external (customer directly) questions and requests for information.
- Following Standard Operating Procedures and process workflows.
Also, SOP creation and maintenance.
- Collaborating with the Global Finance Operations team and internal business partners in the LATAM and new Geo Launches.
- Timely publish report via weekly metrics and provide status updates on projects
- Participate in operational excellence activities Analyze existing processes and recommend process improvements for same while managing all internal controls on documents.
- Ensure financial compliance controls are in place and running effectively.
Key job responsibilities
- Responsible of Accounts Receivable Disputes for Retail channel, including research, deep dives, analysis, managing end to end cash flow process to resolve discrepancies in a timely manner.
- Engage with different teams across multiple geographies in order to understand best practices and potentially replicate them.
- Be a main POC across AR Team that enables proper conflict resolution and critical thinking.
- Think Big by expediting delinquent balances resolution from assigned AR Portfolio as the same time of detecting root cause for main road blockers.
- Constantly look for diverse angles and perspectives to mitigate operational risk but also deliver process optimization.
A day in the life
You will review your assigned AR Disputes for Retail channel in order to resolve customer discrepancies, as well as prioritize issues resolution within the SLA, diving deep across common issues, incorrect charges, late payment trends, and other billing problems.
About the team
We are the FinOps Accounts Receivable Team.
Our operation covers AWS and Non AWS services including Retail, Studios, Fuse and others.
We partner with both internal and external customers located in across the globe to deliver a high quality E2E process.
Our top mission is to partner with our customers to ensure a world wide service while maintaining a healthy and balanced portfolio.
We offer extensive and unique experiences since we have a global model that empowers us to carry out our AR daily tasks under the best quality and efficiency standards.
CPA, CMA or equivalent with 2+ or more years of post-qualification experience in Shared Services, AR or Accounting.
Proficiency in Oracle Financials ERP & Six Sigma methodologies
Excellent in communication skills - written/verbal, internal/external
Has demonstrated ability to work/lead as a team
Strong ability to take initiative and self-start when necessary
Proven ability to develop new ideas and creative solutions
Proven ability to work successfully in an ambiguous environment
Proven ability to meet tight deadlines and prioritize workload
Portuguese fluency (desire but not required)
Customer's portal knowledge.