- What you will be doing
RESPONSIBILITIES:_
2. Identifies payment discrepancies and initiates collections or dispute resolution process; performs follow up procedures as needed.
3. Assists with in-depth customer payment analysis to properly record actions required to resolve disputed items.
4. May assist other associates in their collection and/or reconciliation efforts for certain accounts
5. Proactively solicits payment on overdue account according to payment terms within department's guidelines and key performance indicators (KPIs)
6. Responsible for maintaining and documenting all records and interactions of delinquent accounts, incomplete files, and credit risks. Maintains contact with internal and external customers in order to address all credit and collection issues.
7. Maintains a permanent record of each call made to the customer documenting specific details of the conversation as well as the amount and date of expected payments.
8. Monitors customer payments.
9. Initiates customer credit refunds when appropriate.
10. Performs related duties as assigned.
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:_
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two year associate's degree program, technical vocational training or equivalent combination of experience and education. Normally requires a minimum of one (1) year of directly related experience
- MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:_
1. Demonstrated ability to resolve issues quickly and escalate appropriately in a fast paced environment.
2. Demonstrated ability to communicate effectively both orally and in writing
3. Knowledge of general accounting principles
4. Strong interpersonal skills
5. Good negotiating skills
6. Strong organizational skills; attention to detail
7. Knowledge of Microsoft programs; extensive knowledge of Excel
8. Call Center background is a plus.
What Cencora offers
All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.
Schedule
Full time
Affiliated Companies
Affiliated Companies: Cencora Costa Rica Limitada
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.