Job Summary:
The individual will be responsible for ensuring that all receivables are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. The individual will be responsible for all related tasks associated with invoice and payment processing, including receiving, recording, posting and verifying accounts receivable transactions to journals, ledgers and other records. Responsibilities including working with the Migration Team on the transition of BPO functions from the various markets to Auxis' Costa Rica Service Center, as well as supporting the to-be process design, organizational design, technology deployment to support these operations.
**Responsibilities**:
- Receive, code, and process invoices for collections in a timely manner, and in accordance with established processes and timelines.
- Perform a variety of accounting and bookkeeping duties according to established policies and procedures.
- Support all related transactional activity for invoice and collections processing, including:
- Utilize computerized accounting software programs (SAP, JDE, Office) to perform duties and responsibilities.
- Generate accounting statements and reports.
- Read, use and is familiar with computer systems manuals and procedures, maintain and update procedural manuals as needed.
- Organize and maintain retention files for required period of time.
- Assist running reports and scanning files.
- Maintain accurate customer files with all applicable correspondence and report to Supervisor on status.
- Build working relationships with internal departments and outside agents to resolve customer disputes in a timely manner.
- Provide assistance as requested by Supervisor/Management.
- Keep records of all delinquent accounts, incomplete files, and credit risks.
- Ensure accuracy in the daily processing of accounts receivable transactions.
- Properly prepare needed financial and operational reports for all transactional activities, as required and in accordance with client procedures.
- Ensure proper maintenance of invoice and collections records, as well as vendor data, as required, and in accordance with established client procedures.
- Review A/R aging to ensure compliance with established policies and that any available discounts are attained.
- Support interaction with internal audit and compliance to ensure information requests are accomplished timely and accurately.
- Suggest operational improvements, including systems, processes and organizational changes to drive greater performance and efficiency in Accounts Receivable operations.
- Provide technical knowledge relating to Accounts Receivable for individual markets.
- Identify new initiatives and opportunities for process and performance improvement and efficiencies, and work with AR Supervisor and Auxis management to define, establish and implement.
- Prepare and review documentation to support internal and external audits, as required.
- Ensure timely preparation of client service level and operational performance reports in accordance with established guidelines and client requirements.
- Participate in client Service Delivery Reviews (weekly, monthly, quarterly, annually, etc.) Work with the Quality Audit Team to increase performance and efficiency of BPO operations.
**Cash Application**
- Generate accounting statements and reports.
- Research cash receipts, coding and posting of receipts.
- Prepare daily bank deposit.
- Oversee client trust accounts, accounts receivable write-offs and payment reversals.
- Develop automated spreadsheets.
- Operate office equipment including personal computer, copiers and 10-key calculator.
- Organize and maintain up to date financial records.
- Provide monthly financial and management reports.
Skills and Experience:
- High School Diploma degree required or Accounting Technical Diploma.
- Fluency in English and Spanish is required (English Level B2 Flat).
- Experience with US or Latin American-based Telecommunications, Consumer Products, Wholesale or Retail Distribution businesses is a plus.
- Oracle or SAP, or other Tier 1 ERP systems.
- Excel: formulas, formatting, pivot tables, etc.
