**Job Description**:
- Collaborate with Innovative 3Mers Around the World
- Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 96,000 other curious, creative 3Mers.
- "For more than 30 years at 3M, I've seen firsthand how it's a place where curious, creative, and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we're making around the world" - Mike Roman, chief executive officer and chairman of the board at 3M
- This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.
- The Impact You'll Make in this Role
- As a(n) Accounts Receivable and Dispute Analyst you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Primary Responsibilities include but are not limited to the following:
- Leads End-to-End Customer Issue Resolution Management and analysis for customers in one of 3M's Business Groups for the USAC Customer Operations. This individual will research and analyze customer-specific payments, adjustments, delinquencies, and creditworthiness to identify root cause issues and implement preventative action plans.
- Receives and support our customers by partnering with business group customers and internal teams such as customer service, POD, transportation to analyze and resolve all type of credit and returns complaints such as incorrect quantity, incorrect product, delivery, pricing, tax, among others.
- Analyze and work to identify payment deductions from customers by research and analysis to determine root cause for deduction until final resolution by issuing adjustments for reconciliation and/or perform vigorous collection activities and obtain repayment.
- Check and analyze customer orders according to credit policies, customer status and risk to release or maintain hold for past due/delinquent accounts.
- Be available to take calls and address customer issues by telephone and/or perform collection activities by phone.
- Implements improvements within customer satisfaction by identifying trends, problems, and barriers. Provides insight, makes recommendations for resolution, and develops proactive solutions as part of the organization's continuous improvement culture.
- Leads projects, which are generally short-term, with specific results expected, and occasionally broadly defined results. Ensures project objectives and deadlines are met
- Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing.
- Your Skills and ExpertiseDemonstrate strong organizational skills-
- Demonstrate strong initiative with process improvement activities and ability to influence change management activities-
- Excellent communication skills- To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
- Minimum of Two (2) combined years of experience in customer service, accounts receivable, accounts payable, finance, supply chain, or sales experience.- Preferred Qualifications:
- Bachelor's degree or higher from an accredited university in such fields as business administration, finance, accounting, economics.- Direct experience in B2B Collections
- Dispute management experience within the AR field
- Experience with 3M customer service processes and systems, including, Salesforce and SAP
- Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles
- Advanced skills in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Power BI Reporting
- Demonstrate strong organizational and soft skills
- Demonstrate strong initiative with process improvement activities and ability to influence change management activities
- Experience leading/participating in Lean Sigma projects, cross-functional teams, or equivalent.
- Supporting Your Well-being
- 3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
- Imagine your future in 3M
3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-be