This position is created to collect the balances for customer accounts that are out of the credit terms.
Build and maintain the bridge with customers to keep business continuity and show proactivity to prevent overdue balances in the customer account.
ESSENTIAL DUTIES AND RESPONSIBILITIES:Receive and answer calls from customers and Hellmann Offices regarding customers overdue and current exposuresContact customers by email and telephone to communicate the following items: current statement of account, request payments of outstanding invoicesUpdate all efforts such email and call notes with the results of the collection attempts and customer communication on the accounting system and the tracking reportsEnsure prompt resolution once an account has been escalated to AR Team Leader and AR SupervisorKeep the contact bridge with the corresponding HWL staff and customerMaintain an updated list with follow ups and a report for accounts with disputesFollow up on open payments reported through internal HWL tracking systemActive participation in scheduled calls with HWL customers and internal parties for resolution of past due balancesWeekly reporting of metrics as requested by AR Team LeaderAdditional tasks as assigned by the SupervisorSUPERVISORY RESPONSIBILITIESThis position does not supervise any direct reports.
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:High School DiplomaAt least one year of related experience requiredExcellent verbal and written communication skills in English and SpanishExcellent organizational skills and attention to detailKnowledge of general financial accounting and cost accountingProficient with Microsoft OfficeKNOWLEDGE, SKILLS & ATTRIBUTESSelf-confident, creative, innovativeCan work at all levels of the organization Can make something complex easy to understand Can move from strategic to detailed focus easily Willing to help; looks for solutions; coaches others in finding their own solutionsValues each person no matter their position, empatheticTeam oriented.
Willing to coach and receive coaching.
Willing to lead and to follow depending on the situation.
Eager to go above and beyond when needed to be successfulCurious and continuously looking for ways to learn and growCustomer-focusedOrganizational skillsPHYSICAL DEMANDSFrequently required to stand, and walkRegularly required to sit for extended periodsRegularly uses arms to reach, hands and fingers for computer and phone useSpeaking clearly and listening for heavy phone contactRequires close-up and computer screen distance vision abilityReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENT The work environment characteristics are similar of those of an office setting with various office equipment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.