Job Summary:
The individual will be responsible for functionally leading the establishment of the Accounts Payable business process outsourcing ("BPO") operations for a multi-national enterprise with operations in the United States. Responsibilities including working with the Migration Team on the transition of BPO functions from the various markets to Auxis' Costa Rica Service Center, as well as supporting the to-be process design, organizational design, technology deployment to support these operations. Duties include supervising the full range of day-to-day accounts payable operations, primarily focusing on providing timely and accurate services for invoice and expense account and payment processing, exception handling, vendor and inter-departmental communication, issue resolution, employees' development and reporting. This position could require travel to client sites that are located outside of Costa Rica.
**Responsibilities**:
- Oversee the performance of all required BPO transactional activities for a specific market, in accordance with established procedures and contractual service level requirements.
- Ensure that all required invoices are received, coded, approved and processed for payment in a timely manner, and in accordance with established processes and timelines.
- Oversee all related transactional activity and report to Auxis' BPO Supervisor on any invoice or payment exceptions, variances or issues.
- Maintain all invoice and payment records in required systems (i.e., client and/or Auxis internal systems).
- Process and monitor invoices, payment proposals and other client expenditures.
- Ensure accuracy in the daily processing of accounts payable transactions.
- Set up one on one sessions with the team members on a monthly basis.
- Properly prepare needed financial and operational reports for all transactional activities, as required and in accordance with client procedures.
- Ensure proper maintenance of invoice and payment records, as well as vendor data, as required, and in accordance with established client procedures.
- Review A/P aging to ensure compliance with established policies and that any available discounts are attained.
- Support interaction with internal audit and compliance to ensure information requests are accomplished timely and accurately.
- Suggest operational improvements, including systems, processes and organizational changes to drive greater performance and efficiency in Accounts Payable operations.
- Provide technical knowledge relating to Accounts Payable for individual markets.
- Identify new initiatives and opportunities for process and performance improvement and efficiencies, and work with AP Supervisor and Auxis management to define, establish and implement.
- Prepare and review documentation to support internal and external audits, as required.
- Ensure timely preparation of client service level and operational performance reports in accordance with established guidelines and client requirements.
- Participate in client Service Delivery Reviews (weekly, monthly, quarterly, annually, etc.) Work with the Quality Audit Team to increase performance and efficiency of BPO operations.
- Ensure Service Level Agreement ("SLA") compliance and high levels of operational performance
- Provide ongoing support and oversight on business process and operational best practices, key performance indicators, market and industry trends and other performance and cost drivers related to Accounts Payable.
Skills and Experience:
**General Requirements**:
- English - Spanish Language (Oral and writing 85% or higher), (B2+ or above).
- The resource will adjust its schedule based on the account needs.
- Minimum 4+ years' experience in accounts payables, with experience managing A/P operations in a multi-national Shared Services and/or BPO operation.
- Minimum 2+ years' experience in people management.
- Bachelor's degree required in business administration, finance, or related field.
- Microsoft Dynamics AX or other Tier 1 ERP systems.
- Excel: formulas, formatting, pivot tables, etc.
**Additional Requirements (Nice to have)**:
- Experience with US or Latin American-based Telecommunications, Consumer Products, Wholesale or Retail Distribution businesses.
- Experience in GL accounting procedures.
