Job Summary:
**Responsibilities**:
**Primary Job Responsibilities**:
- Direct and coordinate the daily administrative tasks for the team
- Oversee the accounting operations of the client
- Manage the monthly, quarterly and annual client closing process, including the preparation of the monthly, quarterly and annual reports of actual revenues, inter-company allocations, and expenses.
- Ensure compliance with local, state, and federal tax and regulatory reporting requirements.
- Support financial audits and providing recommendations for operational, technological and procedural improvements.
- Execute on special projects, as required.
**BPO Migration**
- Work with the BPO Migration Team on the transition of all in-scope functions from the client operations to Auxis Costa Rica
- Review and document "as is" processes, roles and responsibilities and provide input to the Migration Team on "to be" processes, roles, responsibilities, organizational design, use of automation, KPI's, process improvements, compliance requirements, risks and mitigation strategies, etc.
- Set up new business operations to support client business requirements
- Support the hiring of the BPO operations team, including Accounting staff
- Support the deployment of "to be" processes, including where feasible standardizing processes and activities across all markets
- Lead the implementation of supporting tools and technologies, including document management, automated workflow and account reconciliation platforms
- Define key performance indicators, including service level and operational reporting and support the setup of reporting platform to provide visibility to daily operational performance
**Ongoing BPO Management**
- Ensure the accuracy of all BPO transactional activities in accordance with client US GAAP requirements
- Ensure compliance with client policies and procedures
- Provide insightful and clear analysis of various market operations, including identifying areas for improvement and potential issue and providing early identification of key issues as they arise
- Work with client SSC contacts to implement new accounting guidance, procedures and support as issues arise
- Provide technical knowledge relating to General Accounting (Reconciliation Accounting, Accounting Classification, Regulatory and Compliance requirements)
- Support the reconciliation, cost allocation, transfer and audit of Fixed Assets throughout the company
- Identify new initiatives and opportunities for process and performance improvement and efficiencies, and work with client and Auxis management to define, establish and implement
- Ensure timely preparation of client service level and operational performance reports in accordance with established guidelines and client requirements.
- Participate in client Service Delivery Reviews (weekly, monthly, quarterly, annually, etc.)
- Work with the Quality Audit Team to increase performance and efficiency of BPO operations
- Ensure Service Level Agreement ("SLA") compliance and high levels of operational performance
- Provide ongoing guidance and oversight on business process and operational best practices, key performance indicators, market and industry trends and other performance and cost drivers related to Accounting Operations, Accounts Payable and Cash Application
- Serve as interface to client management on all related operational matters
- Maintain regular communication with Auxis executive and BPO management on all client activities, performance, issues, risks and SLA and regulatory compliance concerns.
- Manage, mentor and recommend appropriate training for assigned professionals.
Provide leadership in the development of assigned professionals to identify, develop and deliver outsourcing solutions to clients
Skills and Experience:
**General Requirements**:
- English - Spanish Language (Oral and writing 85 % or higher), (B2+ or above).
- The resource will adjust its schedule based on the account needs.
- Minimum of 6 years experience working in general accounting area, with experience in accounting operations in a multi-national Shared Services and/or BPO operation.
- Minimum of 3 years of supervisor experience - This position must be very good at managing a team and have demonstrated success doing that.
- Bachelor's Degree in Accounting or related field.
- Experience with Oracle or SAP, or other Tier 1 ERP systems.
- Must understand entire financial reporting process.
- Strong process focus and experience
- Strong financial systems understanding
- Strong analytical and problem solving skills.
- Team building skills and the ability to establish effective relationships and rapport with a wide variety of individuals will be crucial to success
**Additional Requirements (Nice to have)**:
- Self-starter who can work with projects from start to finish.
Ability to prioritize tasks and to work independently.
Demonstrates initiative to follow up on pending issues and organize assigned work.