Develops, implements and/or maintains one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. Designs operational procedures and processes that meet audit standards and improve efficiency
**What your background should look like**:
**Position**:
- This position will report to the O2C Process Delivery Supervisor and be a member of O2C teams focused on Cash Application, Client Credit Management, Dispute Management and Collections. Key responsibilities include:
- Support migration of O2C processes from countries throughout the Americas to San Jose, Costa Rica and prepare O2C related process documentation (process maps and work instructions)
- Perform cash collection processing (sending reminders, communication via sales channel, direct interaction with customers and sales)
- Execute dunning process
- Prepare customer aging analysis
- Research and resolve of customer dispute cases
- Review clients credit risk and limit status and work with internal stakeholders to recommend changes to limits, including actions to block clients' credit
- Prepare Bad debt reserve calculation per corporate policy
- Manage blocked sales orders and deliveries
- Post incoming payments on customer account
- Maintain customer accounts and reconciliation to identify unresolved/unpaid open items;
- Handle and resolve escalated AR, credit issues, dispute management and ensure timely resolution
- Execute periodically O2C reporting or upon request KPI's measurements;
- Develop a strong understanding of the business, including product, industry & client knowledge
**Experience**:
- 2+ years of experience in a financial shared service center supporting multiple countries / business units.
- Diversified Industrial Products/Manufacturing industry experience preferred
- Prior experience in collections, disputes & credit management functions in a shared services environment
- Ability to work in culturally diverse teams with many levels of personnel
- Ability to work with deadlines
**Knowledge**:
- Undergraduate degree in Finance / Accounting / Business Administration
- Strong written and oral communication skills
- Proficiency in English
**Competencies**:
- Values: Integrity, Accountability, Teamwork, Innovation
