Job Summary:Also this person should be able to create and established SLA of operations to operate each process according to the client needs and contract obligations. It is expected that this type of supervisor should be involved into process improvement projects, and career developemnt plans for their immediate reports.**Responsibilities**:**BPO Migration**- Work with the BPO Migration Team on the transition of all in-scope functions from the client operations to Auxis Costa Rica.- Review and document "as is" processes, roles and responsibilities and provide input to the Migration Team on "to be" processes, roles, responsibilities, organizational design, use of automation, KPI's, process improvements, compliance requirements, risks and mitigation strategies, etc.- Set up new business operations to support client business requirements.- Support the hiring of the BPO operations team, including Accounting staff Support the deployment of "to be" processes, including where feasible standardizing processes and activities across all markets.- Lead the implementation of supporting tools and technologies, including document management, automated workflow and account reconciliation platforms.- Define key performance indicators, including service level and operational reporting and support the setup of reporting platform to provide visibility to daily operational performance.**Ongoing BPO Management**- Ensure the accuracy of all BPO transactional activities in accordance with client US GAAP/ IFRS requirements.- Ensure compliance with client policies and procedures.- Provide insightful and clear analysis of various market operations, including identifying areas for improvement and potential issue and providing early identification of key issues as they arise.- Work with client SSC contacts to implement new accounting guidance, procedures and support as issues arise.- Provide technical knowledge for the specific area i.e: relating to General Accounting (Reconciliation Accounting, Accounting Classification, Regulatory and Compliance requirements).- Supporting Local Accounting team team by ensuring Fixed Assets throughout the company are properly assigned, by creating periodically an internal audit review with the team.- Identify new initiatives and opportunities for process and performance improvement and efficiencies, and work with client and Auxis management to define, establish and implement.- Ensure timely preparation of client service level and operational performance reports in accordance with established guidelines and client requirements.- Participate in client Service Delivery Reviews (weekly, monthly, quarterly, annually, etc.).- Work with the Quality Audit Team to increase performance and efficiency of BPO operations.- Ensure Service Level Agreement ("SLA") compliance and high levels of operational performance.- Provide ongoing guidance and oversight on business process and operational best practices, key performance indicators, market and industry trends and other performance and cost drivers related to Accounting Operations, Accounts Payable and Accounts Receivables.- Serve as interface to client management on all related operational matters.- Maintain regular communication with Auxis executive and BPO management on all client activities, performance, issues, risks and SLA and regulatory compliance concerns.- Manage, mentor and recommend appropriate training for assigned professionals. Provide leadership in the development of assigned professionals to identify, develop and deliver outsourcing solutions to clients.- Review ROI annually with management to ensure all process improvement implementation were properly measured and it resources were properly utilized.- Participate on the creation of the employees Objectives and annual review, been able to create PIP plans, provide constant feedback and document all internal communication with employees.Skills and Experience:**General Requirements**- English - Spanish Language (Oral and writing 85% or higher), (B2+ or above).- Minimum 5+ years' experience in finance, accounting, or similar operational areas.- Minimum of 4+ years of experience supervising AR teams of 15 or more.- Bachelor Degree in business administration, finance, operations research, industrial engineering, or related field.- Knowledge of US GAAP requirements and Loal statury for Latam countries if applies.- Strong knowledge of MS Office tools (Excel, PowerPoint, Access etc.), process design tools (i.e., Visio), query report writers, etc. and familiarity with ERP Systems (Oracle, JD Edwards, SAP, etc.).- Ability to collect, assimilate, retain, and analyze information on the business, including data collection and analysis.**Additional Requirements (Nice to have)**:- Experience with US or Latin American-based Telecommunications, Consumer Products, Wholesale or Retail Distribution businesses.- Center of Excellence department experience
