Responsible for the execution of operational processes relating to Customer Master Data set up and maintenance.
Measures, reviews and analyses for efficiency and effectiveness of defined processes.
Accountable for operational performance-based metrics and agreed upon service level objectives/agreements as well as ensuring adherence to company policies and compliance with applicable legal requirements.
It is a customer related account data base.
It's not a customer service position.
**Responsibilities**:
- Handles the operational business relationship of customer accounts.
- Conducts and reviews highly complex operational analysis on customer data.
- Acts as a point of contact and collaborates with other functions to drive resolution of operational issues, in support of the customer/partner requirements.
- Consults and advises on operational matters of account management cases to internal clients at peer levels and above.
- Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.
- implements specified changes to data, content and systems to improve data quality, operational efficiency and effectiveness.
**Education and Experience Required**:
- First level university degree or equivalent experience.
- Typically, 1-2 years of experience in a business-related function, preferably data analysis and Master Data Management
**Knowledge and Skills**:
- Strong communication skills (e.g.
written, verbal, presentation).
Mastery in English and local language as well as other languages as required.
Ability to work as proactive member of a team, as well as independently.
- Developing understanding of internal business processes and policies.
- Developing business acumen and understanding of account concepts.
- Strong research and analytical skills to support Customer Master Data Management.
**Job**:
Sales Operations**Micro Focus is proud to be an Equal Opportunity Employer.
Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status