**Costa Rica** **(Hybrid)** ***
- The Account manager will be the business leader responsible al the way from the sales strategy definition to its execution and success for a specific territory in MN Enterprise in Latin America. He or she shall guide the sales support organization into success with a team spirit and high ambition for growth.
The objective is to drive growth for Mobile networks business in the Enterprise segment either direct or indirect (via partners).
Generating a solid pipeline, maintaing a reliable forecast, ensuring quality and competitive offers and reliable hand overs to delivery is expected from this position, owner of the end to end customer satisfaction.
**RESPONSIBILITIES**:
**Engage with customers and partners to create demand and drive growth while ensuring the delivery of strong profitable outcomes for MN**
- Responsible for customer engagement and owner of the sales case through the whole sales cycle (including opportunity & offer strategy, defining expected winning price and customer price presentation) as per Mobile Networks priorities
- Responsible for creating and maintaining the opportunity
- Responsible for order intake forecasts
**End-to-end accountability for selected territories, including safety, market share, orders, sales, sales margin, contract execution**
- Own overall sales case(s) and close deals, with sales involvement throughout all the sales phases
- Drive Sales opportunities/funnel growth and be responsible for correct and up-to-date funnel data and order intake forecasts
- Contribute to development and execution of the Account Plan. Participate in the development and execution of new sales initiatives and new business development programs to drive incremental business
- Develop and drive the opportunity strategy and win plan
- During offering phase, be accountable for overall Offer strategy & development & negotiation
- Responsible for Hand-over of offer/contract to Delivery for execution
- Bid debriefing and contribution to Win/Loss analysis
- Consolidate customer pricing into customer specific format together with pricing and bid management
- Responsible to plan G4 & G5 dates and trigger L2D preparation
- Create and manage Trials and Demos
**Manage customer satisfaction and proactively drive resolution of all issues**
- Customer engagement & satisfaction management
- Build and maintain customer relations and create business opportunities, helping drive and coordinate sales activities towards the customer.
- Provide customer and market intelligence, insights and needs to relevant internal stakeholders
**REQUIRED SKILLS**:
**Required skills and experience**:
- Knowledge of Mobile Networks product and Services portfolio (including RAN & MW) and understanding of delivery.
- Strong relationship and communication skills.
- Ability to trust, open collaboration and continuous improvement within own unit and across organizations.
- Proven record in leading sales pipelines and deals.
- Self-drive motivation and ambition.
- Proven ability to deal with fast evolving, complex and demanding customer requirements and situations.
- Ability to speak & write in Spanish and English.
- Desirable experience in dealing with Enterprise customers and private networks: Utility, transportation, government projects.
**ABOUT US**:
**Come create the technology that helps the world act together**
***
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
**What we offer**
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
**Nokia is committed to inclusion and is an equal opportunity employer**
***
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World's Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
**JOB INFO**:
**Job Category**
- Sales
- **Posting Date**