Hey, awesome creative people out there!!
**Objectives of this role**
- Serve as the main point of contact in all matters related to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
**Responsibilities**
- Handle inquiries and requests from customers and address their needs
- Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
- Meet regularly with other team members to discuss progress and find new ways to improve business
- Generate progress reports for clients and senior leaders within the organization
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
**Required skills and qualifications**
- Professional experience in a account manager/ sales/ customer service role
- Ability to multitask and juggle several responsibilities simultaneously
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail
**Preferred skills and qualifications**
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback
- Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce
**What does Ardor SEO have to offer?
**
Ardor SEO is a leader in the Real Estate digital marketing industry.
We don't focus on search engine rankings or traffic.
We focus on conversions and increasing our clients' revenue.
And we guarantee results as our process works every time
Ardor SEO prides itself on providing an environment in which each individual can flourish and strive to accomplish their goals.
By providing a flexible working schedule, with the possibility to work remotely, from anywhere in the world, Ardor SEO promotes a healthy work/life balance and a multicultural environment in which individuals can learn and grow as a team.
Cheers!
Ability to commute/relocate:
- Bogotá, Distrito Capital, Cundinamarca: Reliably commute or planning to relocate before starting work (required)