**Account Management**
**Location**
- Pavas, Costa Rica***
Job Title:
Account Manager
**Job Description**:
Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.
We are looking for an Account manager to join our team. Today.
We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.
At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will manage client accounts and develop processes to ensure fantastic relationships with clients. You will call existing customers on behalf of our clients to renew and expand the service relationships. Reporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career.
At Concentrix, you can truly Own Your Future!
** You have**
- 5+ years successfully working in sales
- 4+ years of experience in account management and the IT industry
- 2+ years working in a general Customer Relationship Management environment
- Bachelors Degree
- MS Office experience (Word, PowerPoint, Outlook)
- Experience making decisions under conditions of uncertainty or limited data; evaluate all consequences
- Implement high level of solutions oriented decision making
- Comfortable working with quota management is a preferred quality.
**You Will**
- Relationship management with internal stakeholders from all levels.
- Use data to help influence buying/renewal process, with possibility to participate in customer acquisition.
- Identify opportunities for additional product or service sales
- Ensuring accurate quotes, following up with documentation
- Working in a team setting.
- Manage sales territory and achieving monthly quotas
- Ensure that client's customers are satisfied with our client's services and resolve escalated issues
- Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
- Evaluate our client's customer needs and propose potential solutions
- Be a single contact for our client's customer
- Use data to fix customer concerns/roadblocks prohibiting satisfaction
- Manage external competitive pressures and handle objections
- Negotiate in tough situations
- Identify risk and barriers to success; develop contingency plans
**Location**:
CRI Work-at-Home
Language Requirements:
English (required), Spanish (required)
Time Type:
Full time
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