**Are you ready to make a BIG impact with TD SYNNEX?
**
In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.
- Follows procedures and guidelines to provide service to customers in a timely manner.
**Essential Duties & Responsibilities Required**
- Provides the highest level of customer service at all times to internal and external customers (20%)
- Creates follow-ups with customers in order to provide the best customer experience.
(20%)
- Identifies issues that need escalation and passes on to the appropriate person.
(15%)
- Performs additional duties as assigned (15%)
- Follows department guidelines for methods of research and accuracy.
(5%)
- Maintains notes in appropriate systems.
(5%)
Other Duties & Responsibilities:
- Meets attendance and punctuality standards
**Qualifications, Required Knowledge Skills & Abilities and Working Conditions**
**Experience**:
- No prior experience necessary.
Education & Certifications:
- High School Diploma Required.
Working Conditions:
- Classroom environment.
- Occasional non-standard work hours or overtime as business requires.
- Professional, office environment.
**Required Knowledge, Skills & Abilities**:
- Able to execute instructions and to request clarification when needed.
- Possesses basic clerical and data entry skills.
- Possesses strong data entry skills.
- Ability to input 60 words per minute
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and Spanish.
- Possesses strong multi-cultural interpersonal skills.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to maintain confidentiality of sensitive information
- Able to be immobile for long extended periods.
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.