2022-J9365 - Deskside Technician

Overview

**Job Role: Deskside Technician**

**Location: Heredia-Costa Rica**

PURPOSE OF THE JOB

Deskside Support Technician
- This position has frequent contact with end users, peers, managers & VIP's.
KNOWLEDGE, SKILLS & EXPERIENCE
- 2+ years of experience in End User hardware and software configuration troubleshooting.
- Experience in performing activities like changes, Software installations, Break Fix activities, Desk Side Support, Data Migration, updates.
- Experience supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, G Suite, Notebooks (e.g., iPads, Surfaces), and mobile devices.
- Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
- Excellent customer service orientation and verbal communication skills.
- Analytical thinking and problem-solving ability.
KEY BUSINESS CHALLENGES
- Meet or exceed current client and team SLA.
- Keep up-to-date on new technologies and end customer technologies.
- Reduce user downtime.
- Analyze chronic problems