1 X Director And 4 X Senior Operations Managers

**Job description**

Our client is looking to fill a number of Senior Director and Operations Manager positions

**ENGLISH** will be disregarded.
Tasks and responsibilities will include the following:

- Overseeing the activities of a large team in a large, and rapidly expanding, multinational contact center operation
- Motivating and directing a multi-skilled team
- Achieving company targets and objectives
- Developing, implementing and monitoring of Key Performance Indicators (KPI's) and metrics
- Leading, developing and inspiring the team
- Oversee all processes and operations, along with associated polices and procedures, including the development and implementation of all Standard Operating Procedures (SOP's)
- Oversee all performance reporting requirements for the business

**Important requirements**
- Must be fully bilingual in English and Spanish - **Fluent level of English language required.
**:

- Must have at least 3-5 years experience in a similar Senior customer facing level Contact Center position

**Salary and benefits**: Excellent senior level salary and benefits!
- Up to $75,000 base salary for the 1 x Director position and up to $48,000 base salary for the 4 x Senior Operations manager positions = Outstanding benefits, and great work environment, with a world class leading Customer contact center organization.
**Employment Type**: Full-time

**Location**: Hybrid/Office-home based, but with majority of the time spent in the office.
**Salary**: Up to ¢50,116,000.00 per year