Summary of Role- Emerson IT Services span a variety of businesses, sites, and user base count, going from small sales offices to large manufacturing and engineering facilities, serving globally 60,000+ users and 500+ sites.Specific Responsibilities- General _- Promote efficiency in all working practices- Collaborate with the On-Premises Server & Storage Service Owner and any relevant IT organizations to improve the global service- Follow and enforce Emerson policies and rules regarding relevant IT management, security, standards, and procedures, and liaise with other teams when required- Maintain the required level of skills to meet excepted level of service- Provisioning _- Ensure optimized provisioning timeline and task coordination for the On-Premises Server & Storage service rollout, eliminating project management complexity for local IT teams- Be responsible for resource capacity, closely work with the Server & Storage Provisioning Manager and with the NALA Server & Storage Operation Manager, escalate any issue- Lead the regular project calls, animate the project team, and manage any conflict that could impact the success of the project- Produce and communicate the associated minutes to right audience, highlighting clear actions, main decisions, and potential risk for the project- Manage the global communication during the project lifecycle, be the bridge between the stakeholders and the Provisioning organisation- Closely collaborate with the Onboarding organization and escalate any deviation to the planning- Contribute to the specific Server & Storage Provisioning processes definition and improvement plan- Make sure that the sufficient Server & Storage Provisioning metrics reports are accurate- Make sure that agreed levels for Server & Storage Provisioning KPI's are reached- Participate to the necessary documentation and procedures definition and maintenance- Be the actor of the CSI process to improve the current Server & Storage Provisioning service, features, and associated toolsEducation / Qualification Requirements of the Role- Education _- Education to degree level or equivalent, but experience may be considered in lieu of formal education- Minimum 3 years' experience in a technical environment of which a time or project management role was performed, preferably in a large enterprise environment- ITIL or equivalent awareness or certification- Language knowledge: fluent in business English (speaking / writing); any other languages are considered an advantage- Qualifications _- 3-10 years global experience- Management of medium to highly complex projects- PMI or equivalent certifications- Specific skill areas should include:- Project and Program management- Process improvement- Overview of Server & Storage service- An effective communicator- Excellent written communication skills- Diplomacy and listening skills- attentive listener who can understand the diversity of needs across a variety of businesses- Ability to clearly understand, capture, report, and escalate different risks, challenges, and roadblocks- Strong knowledge of project management software (i.e., Workfront)- Ready to travel (10 % of the time)- Professional certifications as appropriate- Knowledge of current trends in the specific field- Strong, demonstrable customer focus, diplomatic savvy- Flexible attitude towards working hours- Strong analytical capabilities and excellent problem-solving skills- Open mind and flexible attitude towards the ambiguity inherent to a large-scale IT reorganization, including but not limiting to managing overlaps and possible conflicts.- Ability to learn quickly and be dynamic
