Description**Primary Functions**_:_**- Drives creation of quality and process changes and other operational initiatives to enable their assigned area to meet and exceed business plan.- Works closely with support staff (HR, Finance, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other operational initiatives.- Lead business and cultural transformation change programs to improve standards of service, operations, cost efficiency and effectiveness while maintaining service levels to clients;- Continuously reviews areas of team member responsibility to increase productivity and improve efficiency. Works with leadership team to counsel and coaches team members as needed.- Leverages Market and Operations Leaders by soliciting and nurturing ideas to be used in the creation of improvement plans for the area as appropriate.- Takes proactive steps to ensure that best practices are shared across all markets, areas and company.- Responsible for the efficient allocation and utilization of manpower, equipment, and resources for the area.- Ensures that measurable standards and expectations for each position in the operation are written and updated frequently. Keeps all commitments and operates with integrity.- Provide training to management in key job skills including, but not limited to systems, workflows and procedures.- Continuously monitors market and safety performance for assigned area.- Ensures compliance with appropriate safety and security regulations.- Communicates regularly with Market Leader to notify him or her of any potential issues, including but not limited to those relating to the role, or those relating to the client.- Ensure all markets/facilities pass annual audit process.**Secondary Functions**_:_**- Participate in safety and security meetings and advise the appropriate manager of any violations.- Travel between facilities when necessary.- Collaborate with operations leaders.- Comply with all company policies and procedures.- Other duties as assigned by Supervisor.**Education and Years of Experience**:- Bachelor's Degree is required or equivalent work experience.- 5 years direct management experience in records/information management preferred, but will consider manufacturing, production or distribution experience.- At least 3 years' experience leading diverse service-oriented teams, mentoring and training leaders.- Lean Six Sigma knowledge and years of experience using the methodology is desired and a Black Belt or Green Belt certification will be a plus.**Knowledge, Skills and Abilities**:- Experience with performance metrics and process improvement.- Strong and effective communication skills, both oral and written.- Excellent leadership, people management, communication and influencing skills at a senior level- Strong PC-based computer skills.- Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation.- Ability to identify and highlight opportunities for services and process improvements.- Proficient in the use of third-party software and systems used in the operations environment.- Experienced in managing large multi-site operation.- Strong attention to detail.- Strong customer service skills; values customers and communicates with them in a professional manner.- Ability to work collaboratively in a team environment.- Ability to adhere to and enforce all security procedures.- Ability to foster a culture of continuous improvement.- Ability to multitask and prioritize competing demands.- Ability to build strong working relationships.- Strong analytical and problem-solving skills.- Ability to handle changing priorities and use good judgment in stressful situations.- Fluent in English, Spanish and Portuguese**Qualifications**:Education**Required**- Bachelors or better.
