In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
We're looking for a Workplace Services Specialist to support our employee population and conduct the administration of our employee inquiry system, Freshservice. You will have a history of providing excellent customer service while creating an engaging employee experience. This position will support our Workplace operations and programming globally.
You will be part of the Workplace Services team, based in Costa Rica, and will report directly to the Manager, Workplace Services in Bellevue, WA.
**You Will**:
- Act as the first point of contact for Smartsheet employees on a variety of office and program related inquiries and service requests using a ticketing system to ensure effectiveness, accuracy and efficiency. Meet SLA requirements for resolving tickets via Freshservice ticketing system.
- Act as the first point of contact for Smartsheet employee inquiries through defined Slack channels.
- Perform and manage well-defined, high volume, transactional, and administrative tasks related to Smartsheet's office locations and Workplace Services led programming globally.
- Complete offboarding audit actions required by SOX for Workplace Services.
- Pull data from access control systems and maintain employee office utilization reporting and other reporting as needed.
- Participate and execute on administrative projects as needed.
- Be a Smartsheet cultural ambassador - recognize and develop the culture of Smartsheet while continuing to champion the Smartsheet core values.
**Perks & Benefits**:
- Fully paid Health & Life insurance for full-time employees and family members
- Equity - Restricted Stock Units (RSUs) for eligible roles
- Monthly stipend to support your work and productivity
- Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role specific)
**Get to Know Us**:
**Equal Opportunity Employer**:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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