When you're part of the team at Thermo Fisher Scientific, you'll do important work. Surrounded by collaborative colleagues, you'll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.
**Job Title: Telecom Engineer**
**Job Location: Costa Rica**
**Who We Are**:
Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of more than $20 billion and approximately 75,000 employees globally. Our Mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity.
Through our premier brands - Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services - we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services._
**Position Summary**:
**Key Responsibilities**:
- Complete PBX migration via Microsoft Teams Enterprise voice.
- Ability to plan, design, deploy, and support Teams Voice and associated network, device, and telephony infrastructures O365 & Microsoft Teams configuration and support.
- Provide an excellent employee experience when interacting with business colleagues.
- Monitor for P1 incidents and coordinate the day-to-day tickets raised for voice infrastructure.
- Perform monthly analysis and provide any reports required.
- Support on-call rotation initiative to support the business 24x7
- Assist and participate in developing cost estimates and proposals for new system requirements.
- Makes major contributions to teams and assumes technical project ownership role for engagements.
- Anticipates and identifies business requirements and recommends solutions to problems.
- Build and maintain documentation
- Align with company's Global IT Policies & Procedures
- Perform other duties as assigned
**Minimum Requirements/Qualifications**:
- At least 8-10 years' experience within a Unified Communications role.
- Experienced in Microsoft Team Voice integration and design for Enterprise Voice Solutions
- Ribbon Communications Session Border Controller Experience
- Teams Voice Deployment Experience
- Direct Routing Experience
- MS Teams endpoints including but not limited to IP phones.
- PowerShell Scripting
- Knowledge about various PBXs including but not limited to Avaya, Cisco, Session Border Controllers & Media Gateways SIP trunks (Centralized, Local)
- Experiences on design, configuration and expansion of a Microsoft Teams and Avaya VoIP.
- Knowledge in Service Delivery, IT Infrastructure and Operational support
- Demonstrates proven project management skills
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
**Accessibility/Disability Access