When was the last time you had an opportunity to work at a company that was forging an industry and helping people get from idea to impact - fast? Smartsheet's purpose is to empower everyone to improve how they work.
We are looking for an experienced **Solution Implementation Manager** to guide engagement and product adoption for launch customers. As a Solution Implementation Manager, you work closely with Sales, Customer Success, Training and Consulting teams to achieve successful implementations. You ensure customers have the best experience right out of the gate, leading to higher adoption, retention and expansion opportunities for Smartsheet.
This full-time position reports to a Manager of Solution Services.
**You Will**:
- Lead multiple concurrent engagements to implement Smartsheet across a variety of client industries and use cases, ensuring your clients are gaining the most value from the Smartsheet platform
- Collaborate with customer stakeholders to drive timelines, manage scope, and change requests
- Design, demonstrate, and build Smartsheet solutions that fit within new & existing customer business needs
- Gain and maintain deep technical knowledge of Smartsheet including premium products
- Identify product and services expansion opportunities for Smartsheet with the customer's user base
- Serve as an advisor on best practices and capabilities of the Smartsheet platform at scale across a variety of industries and business functions
- Meet or exceed key performance indicator (KPI) targets aligned to the role
- Accomplish other tasks as assigned
**You Have**:
- Bachelor's degree or equivalent combination of relevant work experience and education (minimum 2 years)
- Project Management skills: timeline, scope management, project execution.
- Experience with problem solving and risk resolution
- Highly motivated and resourceful team-player
- Willing to travel periodically (up to 10%) based on customer and business need
**Perks & Benefits**:
- Fully paid Health & Life insurance for full-time employees and family members.
- Monthly stipend to support your work and productivity.
- 12 days paid Vacation + Flexible Time Away Program.
- 20 weeks fully paid Maternity Leave.
- 12 weeks fully paid Paternity/Adoption Leave.
- Personal paid Volunteer Day to support our community.
- Opportunities for professional growth and development including access to LinkedIn Learning online courses.
- Company Funded Perks including a counseling membership and your own personal Smartsheet account.
- Teleworking options from any registered location in Costa Rica (role specific).
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, the company delivers a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Smartsheet went public on the New York Stock Exchange in April 2018 and currently enables collaboration, better decision making, and accelerated innovation for over 76,000 domain-based customers in 190 countries, including 96 of the Fortune 100.
Smartsheet is an Equal Opportunity Employer. Individuals seeking employment at Smartsheet are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.
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